Privacy Policy – Scholars Tutorial

Scholars Tutorial is committed to safeguarding the privacy and personal information of all students, parents, tutors, and website users. This Privacy Policy explains how we collect, use, protect, and manage your data.

By using our services—whether in-person or online—you agree to the practices described in this policy.

1. Information We Collect

We may collect and process the following data:

• Student and parent/guardian names, contact details, and emergency contacts
• Academic details (year group, test scores, progress reports)
• Payment details (processed via secure third-party providers)
• Website usage data (e.g., IP address, browser info) via cookies
• Tutor/teacher registration data and student links
• Communication records via email, phone, WhatsApp, or online forms

2. How We Use Your Information

Your information is used to:

• Provide and manage tuition sessions and online mock tests
• Process payments and subscriptions
• Track student performance and progress
• Deliver updates, homework, or test results
• Schedule or reschedule lessons
• Respond to queries or concerns
• Ensure pupil safety and uphold safeguarding standards
• Improve our website and user experience

3. Disclosure to Third Parties

We do not sell, rent, or trade your personal data. We may share your information only with:

• Trusted service providers (e.g., payment processors, test platforms) under strict confidentiality agreements
• Regulatory or legal bodies where required by law

Your data will never be shared for marketing or advertising purposes without consent.

4. Social Networking & Online Safety

If you engage with us on social media (e.g., Facebook, Instagram), your interaction is also subject to those platforms' privacy policies. We advise all users to protect their personal details when posting or interacting online.

Online Safety: We advise parents to supervise younger students' use of our website and online tests. Scholars Tutorial takes steps to provide a secure and child-friendly experience.

5. How We Keep Your Information Safe

We use SSL encryption across our website to protect data in transit. All data is stored securely, with access limited to authorised staff. Staff are trained in data protection and safeguarding procedures. CCTV footage (for in-person sessions) is securely stored and monitored only by designated personnel.

6. Cookies & Website Security

We use cookies to enhance site functionality and gather anonymised visitor data. Cookies help us:

• Understand which parts of our site are most useful
• Save user preferences
• Improve overall performance and accessibility

You can disable cookies through your browser settings, though this may affect site functionality.

7. How Long We Keep Your Data

We retain personal data only for as long as necessary:

• For students: Until one year after leaving the programme, unless longer retention is legally required
• For tutors: While active and for a minimum of 12 months after departure
• CCTV footage: Stored for up to 30 days unless required for incident review

8. Your Rights Under GDPR

As per the UK General Data Protection Regulation (GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent at any time
• Object to how we process your data
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, please contact us using the details below.

9. Updates to This Policy

This Privacy Policy may be updated from time to time. All changes will be posted on this page with the latest revision date. We encourage you to review this policy regularly.

10. Contact Us

If you have questions about this policy or wish to make a data-related request, please contact:

Email: info@scholarstutorial.co.uk

Phone: 07916 931551